If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. For hygiene reasons, some items are non-returnable. If this is applicable it will be stated on the product page.
Items can be returned within 30 days of receipt for international orders.
We know the last thing on your mind during an illness or self-isolation will be posting back your return so we’ve got you covered! We’ve extended our international returns period to 40 days to ensure those following government guidance can still receive their refund or exchange. For more information on this, feel free to contact our super-friendly customer service advisors via email or social media. Stay safe!
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
- Please fill-in and include the returns form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible.
If this is not present, a written note with all your details will suffice!
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
- Our return address: 201 Building 5, 83-87 Industry Area, 1st Road Jiangxiadong, Baiyun District,Guangzhou, Guangdong, Ntxinä
We aim to process all returns within 5-7 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later.
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you!